Politique de remboursement

At WRLDEU SHOP, we strive to provide our customers with the highest quality products and services. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Eligibility & Conditions

  • Return Window: You may return most items within 30 calendar days of delivery for a full refund.

  • Item Condition: To qualify, items must be unused, in the same condition received, with original packaging, tags, and proof of purchase.

  • Non‑Refundable Items: Final sale products—such as gift cards, clearance items, and perishable or intimate goods—are not eligible for return or refund.

2. Return Process

  1. Initiate Your Return:

    • Email info@shop‑wrldeu.com with your order number, the item(s) to return, and reason for return.

  2. Receive Authorization & Label:

    • After approval, you’ll get a return shipping label and an RMA number to include in your package.

  3. Ship the Item:

    • Pack securely in original packaging, affix the prepaid label, and drop off at the designated carrier.

  4. Inspection & Confirmation:

    • Once received, we inspect your return and notify you of approval or rejection within 3 business days.

3. Refunds

  • Refund Method: Approved returns will be refunded to your original payment method.

  • Processing Time: Refunds are issued within 5–7 business days after approval, depending on your bank or card issuer’s policies.

  • Partial Refunds: If an item is not in original condition (e.g., missing parts, damaged), a partial refund may be issued at our discretion.

4. Exchanges

  • Defective or Damaged Items: We’ll replace defective or damaged products at no extra cost. Contact us within 30 days to arrange an exchange.

  • Other Exchanges: For size or variant swaps, treat the process as a return followed by a new purchase—submit a return request, then place a new order.

5. Return Shipping Costs

  • Free Returns: We cover all return shipping costs for approved returns within the policy window.

  • Rejected Returns: If a return is declined (e.g., outside window or ineligible item), you may be responsible for shipping fees to reclaim the item.

6. Lost or Damaged Returns

  • Traceable Shipments: We recommend using the provided prepaid label with tracking; WRLDEU SHOP is not responsible for items lost in transit if you opt for your own carrier.

  • Damaged in Transit: If your return arrives damaged, contact us with photos and shipment details so we can assist with a claim.

7. How to Contact Us

For any questions about returns or refunds, reach out to our Customer Support team:

  • Email: info@shop‑wrldeu.com

  • WhatsApp/Text: +33 6 77 74 57 69

  • Response Time: We reply within 24 hours on business days and aim to resolve inquiries as quickly as possible