FAQ
Frequently Asked Questions (FAQ)
1. Where do you ship to?
We ship worldwide! No matter where you are, we strive to deliver your order right to your doorstep.
2. How long does shipping take?
Shipping times vary depending on your location. Here’s a general guide (please consider shipping times may take longer than expected due to some reasons like traffic and weather):
- United States & Canada: 7–15 business days
- Europe: 10–20 business days
- Rest of the World: 15–30 business days
Please note that processing times are 2–5 business days. You’ll receive a tracking number as soon as your order ships.
3. How can I track my order?
Once your order ships, we’ll send you an email with a tracking link. Simply click the link to see real-time updates on your package’s journey!
4. Do you offer refunds or returns?
Yes! We have a hassle-free refund and return policy. If your item arrives damaged, defective, or not as described, contact us within 30 days of delivery. We’ll guide you through the return process or issue a refund.
5. What should I do if I haven’t received my order?
If your order hasn’t arrived within the estimated timeframe, please reach out to us at info@shop-wrldeu.com. We’ll investigate the issue and ensure you get the support you need.
6. Can I change or cancel my order?
You can modify or cancel your order within 24 hours of placing it. After that, we may not be able to make changes as the order will already be processed.
7. Are your products high quality?
We work with trusted suppliers to ensure all products meet our quality standards. We personally curate items to provide you with reliable and trendy options at great prices.
8. Do you offer discounts or promotions?
Yes! Be sure to check our homepage and subscribe to our newsletter for the latest deals and exclusive discounts.
9. How can I contact you?
If you have any other questions or concerns, feel free to email us at info@shop-wrldeu.com or use the contact form on our website. We aim to respond ASAP.