FAQs

Frequently Asked Questions

1. Where do you ship to?

We ship everywhere—no matter where you live, we’ll get your order right to your doorstep.

2. How long does shipping take?

• Processing: 2–5 business days to prepare your order.

• Delivery estimates:

  • United States & Canada: 7–15 business days

  • Europe: 10–20 business days

  • Rest of the World: 15–30 business days
    Note: Transit times can vary due to weather, customs, or local disruptions.

3. How can I track my order?

Once your package ships, you’ll get an email with a tracking link. Click it anytime for real‑time updates.

4. What is your refund & return policy?

If your item arrives damaged, defective, or not as described, contact us within 30 days of delivery. We’ll walk you through a hassle‑free return or issue a full refund.

5. My order hasn’t arrived—what should I do?

If you haven’t received your package after the estimated timeframe, email us at info@shop‑wrldeu.com. We’ll investigate and get it sorted.

6. Can I change or cancel my order?

Yes—just let us know within 24 hours of ordering. After that, your order enters processing and may not be editable.

7. Are your products high quality?

Absolutely. We carefully vet every supplier and hand‑select items to meet our strict standards for durability, functionality, and style.

8. Do you offer discounts or promotions?

Yes! Keep an eye on our homepage banners and subscribe to our newsletter for exclusive deals and flash sales.

9. How can I contact customer support?

Have more questions? Reach out anytime at info@shop‑wrldeu.com or via the contact form on our site—we reply ASAP.