Política de reembolso
Return and Refund Policy
At WRLDEU SHOP, we strive to provide our customers with the highest quality products and services. If you are not entirely satisfied with your purchase, we are here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and must have the receipt or proof of purchase.
Return Process
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Initiate a Return:
- Contact our customer service at info@shop-wrldeu.com to initiate a return. Please provide your order number, reason for the return, and any relevant details.
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Ship the Item:
- Once your return is approved, we will provide you with a return shipping label. Pack the item securely in its original packaging, and include your receipt or proof of purchase along with the return authorization number provided by our customer service.
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Inspection and Approval:
- Upon receiving your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
Refunds
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Conditions for Refunds
- Only items that have been purchased directly from WRLDEU SHOP can be returned to us.
- Items that have been used, damaged, or altered in any way will not be accepted for a refund.
- Sale items or gift cards are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@shop-wrldeu.com and follow the return process mentioned above.
Shipping Costs
Return shipping is free.
Contact Us
If you have any questions on how to return your item to us, contact us at:
WRLDEU SHOP
info@shop-wrldeu.com